Last updated: 2026-06-08
This Refund Policy explains how refunds work for Kaarox subscriptions, trials, paid digital services, and marketplace-style activity.
Kaarox provides digital app services, including business profile features, digital cards, discovery tools, visibility features, messaging, promotional media features, verification-related tools, and other subscription-based services. Some product, listing, or selling-related features may require certification, verification, approval, plan eligibility, or other account requirements.
Because Kaarox paid features are digital services, payments are generally non-refundable once access to the service has started, except where required by law or where this policy says otherwise.
Kaarox may offer monthly and annual subscription plans. Subscriptions may renew automatically unless cancelled before the next renewal date. Cancelling a subscription stops future renewal charges but does not automatically refund fees already paid for the current billing period.
Kaarox may offer a free trial. If a trial is offered, the trial period, features included, and whether payment is required after the trial will be shown before the user starts the trial.
Unless clearly stated otherwise before the trial begins, the free trial does not automatically charge you at the end of the trial. When the trial ends, your access to paid features may stop unless you choose a paid subscription.
Trial access may have restrictions. For example, some product features, selling features, promotional video features, visibility features, or advanced tools may not be available during the trial.
Kaarox may allow eligible users to add, display, promote, or sell products or items through the app. Product and selling-related features are not automatically available to every user or every subscription plan.
These features may require certification, verification, approval, plan eligibility, or compliance with Kaarox rules. A subscription payment does not guarantee certification, product approval, sales approval, listing approval, marketplace access, buyers, sales, or business results.
If Kaarox refuses, restricts, suspends, or removes product or selling features because of certification requirements, safety concerns, policy violations, fraud prevention, legal compliance, or account ineligibility, this does not automatically create a right to a refund unless required by law or stated in this Refund Policy.
Kaarox may allow eligible users to list, promote, buy, sell, or exchange items through the app, similar to a marketplace feature. However, Kaarox does not currently provide direct in-app payment processing for marketplace transactions between buyers and sellers.
This means Kaarox does not collect, hold, process, refund, guarantee, or manage payments for items sold by users through marketplace-style features. Any payment arrangement for user-to-user sales is handled outside Kaarox between the buyer and seller.
Buyers and sellers are responsible for agreeing payment methods, delivery, collection, returns, refunds, warranties, taxes, and any other transaction terms between themselves. Kaarox is not responsible for refunding marketplace purchases made between users outside the app.
If there is a dispute between a buyer and seller about an item, payment, delivery, collection, return, refund, warranty, or item condition, the users involved are responsible for resolving it between themselves. Kaarox may review reports and take action against accounts or listings that break our policies, but this does not mean Kaarox will refund or compensate either user.
We may approve a refund for Kaarox subscriptions or paid digital services where:
Refunds are usually not provided where:
If you purchased a Kaarox subscription through the Apple App Store or Google Play, refund requests must be made through Apple or Google directly. Their refund rules and decision process will apply.
If you paid directly through Kaarox using PayPal or card payment for a Kaarox subscription, paid feature, or digital service, you can request a refund by contacting us at the email address below. We may ask for your account email, transaction ID, payment date, plan name, and a short explanation of the issue.
This section only applies to payments made directly to Kaarox for Kaarox services. It does not apply to payments made directly between users for marketplace items, products, services, deliveries, collections, or outside arrangements.
We aim to review refund requests for eligible Kaarox payments within 5 to 10 business days. If approved, the refund will usually be returned to the original payment method. The time it takes to appear in your account depends on your bank, card provider, PayPal, Apple, Google, or other payment provider.
If a refund is issued for a Kaarox subscription or paid digital service, Kaarox may cancel or reduce access to the paid subscription features connected to that payment.
Account action, certification restriction, listing removal, product removal, or marketplace restriction does not automatically create a right to a refund, especially where the payment was made directly between users outside Kaarox.
If you believe a marketplace listing, product, seller, buyer, or transaction is fraudulent, unsafe, misleading, or violates our policies, you may report it through the app where available or contact us at the email address below.
Kaarox may remove listings, restrict marketplace activity, suspend accounts, or take other action where users misuse selling features. However, Kaarox does not guarantee refunds, compensation, delivery, item quality, or payment recovery for user-to-user transactions.
For refund requests, marketplace reports, or payment questions, contact: info@kaarox.com