Privacy Policy

Last updated: 2026-08-14

This Privacy Policy explains how Kaarox (“Kaarox”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you use the Kaarox mobile application, website, and related services.

Kaarox is a digital networking and service-discovery platform operated from the United Arab Emirates. It enables individuals and businesses to create profiles and digital business cards, discover service providers by industry and location, share cards, publish posts, participate in community hubs, communicate through text-based messaging, manage bookings, publish marketplace listings, and use subscription or promoted visibility features.

Important: Kaarox does not provide voice calling, video calling, or VoIP services. Kaarox also does not process payments or delivery for user-to-user marketplace transactions.

1. Information We Collect

Account and authentication information

Your name, username, email address, telephone number, account identifier, authentication status, and account settings.
Information used to create, verify, secure, recover, or administer your account. Passwords are handled through the authentication systems used by Kaarox and are not displayed publicly.

Profile, personal page, and business card information

Information you choose to provide, such as your name, profile photo, logo, job title, business name, username, email address, telephone number, website, address, slogan, biography, description, and other contact or professional information.
Industries, service types, forms, interests, and discovery preferences selected for your personal page or business card. Personal-page and business-card industries may be selected and stored independently.
Card appearance and customisation choices, including layouts, colours, textures, and other display settings.

Content and community activity

Posts, comments, likes, tags, photos, media, hub or group activity, and other content you create, upload, share, or interact with.
Reports, blocks, appeals, moderation history, fraud signals, and records relating to policy enforcement, safety, or misuse.

Messages and bookings

Text messages and related information, such as sender and recipient identifiers, timestamps, delivery status, and information needed to operate or secure messaging.
Booking or appointment details, including the parties involved, the selected service, date, time, status, notes, and related communications.

Marketplace information

Listing titles, descriptions, categories or industries, prices, photos, availability, sale or exchange status, seller information, buyer enquiries, offers, reports, and related messages.
Information provided in connection with marketplace disputes, suspected fraud, prohibited listings, delivery or collection issues, or requests for support.

Subscriptions and promoted features

Your plan, trial, entitlement, purchase status, renewal status, cancellation status, subscription dates, store or processor transaction identifiers, and eligibility for paid or promoted Kaarox features.
Kaarox generally does not receive your complete payment-card details when a payment is handled by an app store or authorised payment provider.

Location information

Approximate or precise location information, depending on the permission you grant and your device settings, when you use nearby discovery, location-based card sharing, Prolonged Share, city-based visibility, service discovery, marketplace, or other location-based features.
Location preferences, selected city, discovery range, and related location settings.

Device, notification, usage, and analytics information

Device type, operating system, app version, language, IP address, device or installation identifiers, login activity, diagnostics, crash reports, security logs, and performance information.
Push notification tokens, notification preferences, delivery status, and information about whether a notification was opened or acted upon.
Searches, AI-search text, industry or subcategory suggestions, card and profile views, post or listing impressions, opens, shares, likes, comments, message-related activity, booking activity, and other feature interactions.

2. How We Obtain Information

We obtain personal data:

directly from you when you create an account or use Kaarox;
automatically from your device and your use of the service;
from other users when they interact with you, share content with you, mention you, report content, make a booking, or send a message;
from app stores, subscription providers, authentication providers, and other service providers used to operate Kaarox; and
where permitted, from publicly available or legally authorised sources.

3. How We Use Personal Data

We may use personal data to:

create, authenticate, secure, and manage accounts;
operate profiles, personal pages, business cards, card sharing, discovery, Prolonged Share, posts, hubs, text messaging, bookings, subscriptions, promoted visibility, and marketplace listings;
show relevant cards and service providers based on industries, interests, location, range, settings, and app activity;
provide search results and AI-assisted industry or subcategory suggestions based on the need or problem entered by the user;
count and display views, impressions, message activity, engagement, and other analytics for users and businesses;
send account, message, comment, like, booking, subscription, safety, and other service notifications;
provide marketing or promotional communications where you have consented or where otherwise permitted by law;
provide customer support, investigate technical problems, and improve performance, reliability, accessibility, and user experience;
detect and prevent scams, prohibited content, fake accounts, spam, fraud, security incidents, abuse, and other misuse;
review reports, enforce our Terms, Community Guidelines, and other policies, and protect Kaarox, our users, and the public; and
comply with legal, regulatory, accounting, safety, and enforcement requirements and establish, exercise, or defend legal claims.

4. Legal Grounds for Processing

Depending on the information and the purpose, Kaarox processes personal data with your consent, as necessary to provide the services you request and perform our agreement with you, to comply with legal obligations, to protect users and the service, to establish or defend legal claims, or on another ground permitted by applicable law.

Where processing depends on consent, you may withdraw that consent through available Kaarox settings, your device settings, or by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn. Some optional features may no longer work after consent is withdrawn.

5. Discovery, Recommendations, and Prolonged Share

Kaarox may use your selected industries, service interests, personal-page and business-card information, location or selected city, discovery range, sharing preferences, and relevant app activity to recommend cards and service providers and to operate Prolonged Share.

Prolonged Share may continue showing an eligible card to relevant users based on industry, interests, location or range, availability, applicable limits, expiry rules, subscription eligibility, and user settings. For example, a card may be shown to an in-range user whose selected industry or expressed need matches the services associated with that card.

Search suggestions, discovery results, and Prolonged Share may use automated matching. These features are intended to improve relevance and do not make decisions that produce legal or similarly significant effects about users. Where an AI-assisted feature relies on a service provider, the search input and limited relevant context may be processed by that provider to return the requested suggestion.

6. Location Data

Location access is used only when permitted through your device or Kaarox settings. Depending on the feature and permission granted, Kaarox may use approximate or precise location to determine proximity, discovery range, nearby service providers, card-sharing eligibility, or location-based visibility.

You can change location permission through your device settings and manage available discovery or sharing controls inside Kaarox. Disabling location may prevent nearby discovery, range-based matching, or Prolonged Share from working correctly. Kaarox does not intend to display your precise live location publicly to other users merely because location permission is enabled.

7. Text Messages and Communications

Kaarox provides text-based messaging. It does not provide voice calling, video calling, or VoIP services and does not collect call audio, call video, or call recordings.

Text messages and associated metadata are processed to deliver messages, support user interactions, maintain service security, investigate reports, prevent abuse, and enforce our policies. Messages are not intended to be public, but they may be reviewed or disclosed where reasonably necessary to respond to a report, protect users, enforce our policies, comply with law, or resolve a support or security issue.

Do not use Kaarox messages to share passwords, verification codes, complete payment-card details, private documents, or other sensitive information unless sharing it is lawful, safe, and necessary.

8. Notifications and Marketing

Kaarox may send service notifications about messages, likes, comments, card activity, bookings, subscriptions, security, policy enforcement, and important changes. You can control push notification permission through your device and manage available notification preferences inside Kaarox.

Marketing communications are handled separately from essential service communications. Where consent is required, you may opt out of marketing without losing access to ordinary Kaarox services.

9. Marketplace and Selling Features

Kaarox may allow users to list, promote, buy, sell, or exchange items through marketplace-style features. We process listing, enquiry, message, report, and marketplace activity information to show listings, support communication, investigate reports, prevent fraud, enforce our policies, improve safety, and comply with legal obligations.

Kaarox does not collect, hold, process, refund, guarantee, or manage payments for items sold between users. Kaarox also does not arrange or provide delivery, collection, returns, warranties, or tax services for user-to-user marketplace transactions.

Buyers and sellers are responsible for agreeing payment methods, delivery or collection, refunds, returns, warranties, taxes, and other transaction terms between themselves outside Kaarox. Users should exercise caution when sharing personal information or arranging payments, deliveries, collections, or in-person meetings.

10. Payments and Subscriptions

Kaarox may offer paid plans, trials, subscriptions, promotional features, or promoted visibility. Payments for Kaarox digital services may be processed by Apple, Google, or another authorised payment provider. Those providers process payment information under their own privacy policies and may provide Kaarox with transaction identifiers, entitlement status, purchase dates, renewal or cancellation information, and limited account information needed to manage the purchase.

Subscription payments for Kaarox services are separate from payments agreed directly between buyers and sellers for marketplace transactions.

11. Public Information and Content Visibility

Information you choose to publish may be visible to other users or the public, depending on the feature and your settings. This may include your profile, personal page, business card, posts, comments, hub activity, listings, item details, selected industry, city, and contact information you choose to display.

Content shared with another user may remain in that user’s possession, screenshots, device, or records even after you change your settings or delete the original content. Review your information and privacy settings before publishing or sharing it.

12. How We Share Information

We may share personal data:

with other users when necessary to provide the feature you use or when you choose to publish or share information;
with hosting, authentication, database, storage, analytics, diagnostics, security, moderation, customer-support, notification, AI-assistance, subscription, and payment service providers that help operate Kaarox;
with app stores and payment providers to confirm, manage, cancel, or restore Kaarox purchases and subscriptions;
with professional advisers, insurers, auditors, or transaction advisers where reasonably necessary and subject to appropriate duties of confidentiality;
with authorities or other parties when required by law or reasonably necessary to protect users, prevent fraud, investigate abuse, respond to legal requests, or enforce our rights and policies; and
as part of a lawful merger, financing, restructuring, acquisition, or transfer of all or part of the Kaarox business, subject to appropriate confidentiality and legal safeguards.

Kaarox does not sell or rent personal data to third parties for monetary consideration.

13. International Data Transfers

Kaarox and its service providers may process or store personal data in the United Arab Emirates and other countries. Those countries may have data protection laws that differ from the laws where you live.

When personal data is transferred across borders, Kaarox will use measures required by applicable law, which may include transferring to a country recognised as providing an adequate level of protection, using appropriate contractual or organisational safeguards, obtaining consent where required, or relying on another legally permitted transfer mechanism.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Kaarox, maintaining security, resolving disputes, preventing fraud, enforcing our policies, and meeting legal, regulatory, accounting, or reporting requirements.

Account, profile, card, preference, and user-content information is generally retained while your account is active or until you delete the information, subject to necessary exceptions.
Subscription and transaction-reference information may be retained for accounting, tax, refund, app-store dispute, and legal purposes.
Reports, blocks, moderation, fraud-prevention, and security records may be retained after account deletion where necessary to protect users, prevent repeated abuse, resolve disputes, or comply with law.
Diagnostic, analytics, and backup data is deleted or anonymised according to operational retention cycles unless it must be kept longer for a lawful reason.

When information is no longer required, we delete it, anonymise it, or securely isolate it until deletion is possible. Some information may remain in encrypted or restricted backups for a limited period before routine deletion.

15. Security

Kaarox uses reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, misuse, or disclosure. These measures may include access controls, authentication, restricted administrative access, encryption in transit or at rest where supported, monitoring, backups, and security review.

No application, website, database, or transmission method can guarantee complete security. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal data has been compromised.

16. Your Choices and Privacy Rights

You can manage available consents and privacy controls through Settings → Privacy & Consents. You can manage location, camera, photo-library, and notification permissions through your device settings. You may also edit or remove certain profile, card, post, listing, and preference information directly in Kaarox.

Subject to applicable law and any lawful limitations, you may have the right to:

receive information about how your personal data is processed;
access or obtain a copy of your personal data;
correct inaccurate or incomplete personal data;
request deletion of personal data;
receive or transfer eligible personal data in a portable format;
restrict or stop certain processing;
withdraw consent where processing is based on consent;
object to qualifying decisions based solely on automated processing; and
submit a complaint to the competent data-protection authority.

To protect users, we may need to verify your identity before completing a privacy request. We may refuse or limit a request where permitted by law, including where information must be retained for security, fraud prevention, legal claims, accounting, regulatory compliance, or the rights of another person. We will explain the reason where legally required.

17. Account and Data Deletion

You may initiate deletion of your Kaarox account through the account deletion option available in the app settings. You may also request deletion or assistance by contacting support@kaarox.com or reviewing our Data Deletion Policy.

Account deletion is intended to remove or anonymise personal data associated with the account unless retention is required or permitted for legal, safety, fraud-prevention, moderation, subscription, accounting, dispute, or enforcement purposes. Information previously shared with other users may remain in their possession or records, as explained above.

18. Children and Minors

Kaarox is intended for users aged 18 or older and is not directed to children. We do not knowingly permit children under 18 to create or operate an account. If we learn that a child has provided personal data or created an account, we may suspend the account and delete the information, subject to legal and safety requirements.

A parent or legal guardian who believes that a child has provided personal data to Kaarox should contact us at support@kaarox.com.

19. Third-Party Services and Links

Kaarox may contain links to third-party websites, profiles, payment services, or other services that we do not control. Their privacy practices are governed by their own policies. Review those policies before providing personal data or completing an external transaction.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to Kaarox, our data practices, service providers, or legal obligations. The latest version will be posted on this page with the updated date. If a change is material, we may also notify users through Kaarox, our website, or email where appropriate.

21. Contact

For privacy questions, requests, complaints, or concerns, contact:

Kaarox
United Arab Emirates
Email: support@kaarox.com

← Back to Kaarox