Refund Policy

This policy explains how refunds work for paid features purchased on Kaarox, and who to contact depending on how you paid.

1. Purchases made through the App Store

In-app purchases and subscriptions bought on iPhone are processed by Apple, not by Kaarox. Apple handles those refunds directly, so requests must be submitted through Apple’s Report a Problem process using the receipt Apple sent you. We cannot issue a refund for a transaction we did not bill.

2. Purchases billed directly by Kaarox

Where Kaarox bills you directly, you may request a refund within 14 days of the charge if the paid feature has not been substantially used during that period. Approved refunds are returned to the original payment method.

3. Subscriptions

Subscriptions renew automatically until cancelled. Cancelling stops the next renewal and keeps your access until the end of the current period. We do not pro-rate a period that has already started, except where required by law.

4. Service problems

If a paid feature did not work as described, contact us with a short description of the problem. If we cannot resolve it, we will refund the affected period.

5. What is not refundable

• Charges older than 14 days, unless a statutory right applies.
• Paid visibility that has already been delivered and displayed.
• Accounts closed for a breach of our Terms of Service.
• Payments made directly between a customer and a provider — those are settled between them.

6. How to request a refund

Email support@kaarox.com with the account email address, the date of the charge and the reason for the request. We aim to respond within five business days.